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Terms and conditions

Acceptance of terms and conditions

As a user of this website, you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions below and supersede all others. Receipt of acknowledgement of an order by you constitutes your acceptance of our conditions and that they are the only conditions that apply to the contract.

Payment

Payment for goods and delivery can be made by any method shown on our website at the time you place your order. Your order will be collected locally or dispatched for delivery when payment has been received and funds are cleared. All card payments are made through third-party payment transaction companies and we, therefore, do not have access to your card or bank details.

Delivery

Collection of items in stock is normally welcomed. Please contact us to confirm a collection date. We prefer local pick up for orders under 5 trees. Delivery charges will depend on the weight and dimensions of the goods you order and the location of the delivery address.

Collection of items in stock is normally welcomed. Please contact us to confirm a collection date. We prefer local pick up for orders under 5 trees. Delivery charges will depend on the weight and dimensions of the goods you order and the location of the delivery address.

Once an order has been placed online, you will receive notification from Lakeside Tree Nursery that your order has been received and processed. For tree orders of ten trees or more, you should allow 5 working days from the date of order for delivery. For orders of less than 10 trees, 2-3 working days should be allowed for delivery. This is an approximation of a realistic lead time, yet we will of course endeavour to deliver your order to you as soon as is possible and convenient to you.

We make every effort to ensure we deliver the goods as soon as possible after your order has been received. Out of stock items will go on back order and we will notify you when available and confirm a delivery date with you.


Refund/Order cancellation

All plants are checked by highly trained staff at the nursery before dispatch, but in the unlikely event that you should be dissatisfied with your order please get in touch. Under distance selling regulations (The Consumer Contracts Regulations 2013) you are allowed to return items in good condition that have not been planted in the ground. Items must be returned to Lakeside Tree Nursery within 7 working days of receipt of your order for a refund (excluding delivery and return costs). You will be responsible for returning the goods to us at your own expense. You must ensure that the goods are returned to us in saleable condition. If items returned to us are damaged and cannot be restocked we will not be able to make a refund to you.The refund will be made via the same payment method used to make the purchase.

If there is a problem with the goods please contact us as soon as possible.

This returns policy does not affect your statutory rights.


Complaints

If you are not completely satisfied, Lakeside Tree Nursery must be notified in writing (via email: info@lakeside.co.uk) within 7 days of receipt of the trees. Failure to do so will deem those goods as being accepted.


Force Majeure

In the event that Lakeside Tree Nursery is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock‐outs, Flood and Failure of third parties to deliver goods, Lakeside Tree Nursery shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.

Hamadryad _ Store